NEW MyPhonak Smartphone App Review | Phonak Marvel 2.0 Hearing Aids
0 myPhonak, smartphone, app., Comin’, up., upbeat music, Hi, guys Cliff Olson, Doctor of Audiology and founder of Applied Hearing Solutions in Phoenix Arizona and on this channel. I cover a bunch of hearing related information to help make you a better informed consumer.. So, if you’re into that make sure you hit that subscribe, button. And don’t forget to click the bell to receive your notification. Every time I post a new video. Phonak, finally got around to updating their seriously feature lacking smartphone app with the release of Marvel 2.0. Previously Phonak had the remote app, which was used to adjust programs and volume inside of your hearing aids, and they also had the Myphonak app, but it was primarily used for the hearing diary and for remote programing adjustments.. Well, Phonak has combined the features of both of these apps into a new myPhonak app and they’ve added. Some other nice features along the way.. So I wan na go ahead and look at the things that I like and don’t like about the new myPhonak app. A sidenote before we get started.. If you don’t have the new firmware update in your Marvel devises, you will not be able to use the new myPhonak app.. So if you haven’t been in to see your hearing care professional since August 19th, then you need to get in and see them to have the firmware update done on your hearing aids, because without it you’re not going to be able to use any of these new Features.
Now, if you purchased your Marvel hearing aids after August 19th of 2019, then you probably already have the correct firmware inside of them.. Now, if you’re, not one of those individuals, if you purchased your hearing aids all the way back when they got released in November of 2018, then what I recommend is actually going into your device and deleting all recognition of your hearing aids before they got the firmware. Update., That means going into the Bluetooth settings and removing the pairing of your devices in there, and also deleting all of the apps that you have on your phone if they have anything to do with Phonak. Trust me. This process goes significantly faster. If you delete everything before you get started. A link to the free myPhonak app either can be emailed by your hearing care, professional or you can find it in your app store or Google Play store. After the app has finished downloading. Just follow the instructions for pairing. Your rechargeable or non rechargeable hearing aids. And there we go. Everything, is paired and the devises are now connected to my smartphone.. Now there are a lot of things that I like about the new myPhonak app.. To start on the main screen. You can see that we are in the remote control section of the app.. This part is pretty similar to the original Phonak Remote app.. It gives you the battery life indicators, lets you change programs and adjust volume in either both ears at the same time or or in just one ear at a time.
, And you can do this for any program, including when you’re streaming audio from your phone.. The new features include a mute button that you can toggle on and off quickly, preset programs that include settings optimized for restaurants, music and TV, but the most exciting new feature is the little icon in the bottom right corner of the app.. This new section allows you to make a variety of different adjustments in your Marvel hearing aids that you couldn’t make before. At the top. You have quick keys that you can use to quickly change the settings on your hearing, aids. The clarity, quick key increases, mid frequencies and treble and increases noise reduction speech, focus and soft sounds.. The comfort, quick key decreased treble overall volume and loud sounds while increasing noise reduction and speech. Focus. I’ll explain what all these features mean here in a minute., The new three band equalizer lets you adjust bass, mids and treble AKA low, mid and high frequencies.. I love this aspect of the app because it lets my patients, make adjustments in their day to day environments, and I can measure their preferences using real ear measurement when they come back to my office for additional programming.. I can then take these measurements and apply them to their AutoSense 3.0 automatic program’s to optimize their performance even better.. You also have access to the overall volume on this screen, as well as the main screen.. The noise reduction feature lets. You increase the amount of noise reduction in a particular environment or reduce the amount of noise reduction and gives you a little visual to the right which you shouldn’t need, because you will definitely hear the change in your hearing aids.
. The speech focus is a cool new feature, because you can tell the microphones on your hearing aids to either allow sound from all directions or focus primarily on sounds from in front of you.. If you do increase the speech, focus it’s important that you face the person that you wan na hear because all the other sounds around you will be limited.. The dynamic section allows you to increase soft, sounds or decrease loud sounds.. The changes in this section are just the programming in your hearing, aids in real time.. So if you’re in a restaurant or in a meeting, you can literally make adjustments until you find the perfect settings for your environment.. Once you find these perfect settings, you can save them as an additional program and label them. However, you like., So if you’re in your favorite restaurant, you can automatically select that program. The next time you go to that restaurant. I was able to save 30 custom programs before I got bored and moved on with the review.. If you go back into a custom program that you have already created, you can make an adjustment and update that program with the changes.. The menu in the top right corner of the app gives you access to the features in the original myPhonak app, which includes the hearing diary and remote support.. To set up these features, you will need an invite from your hearing care professional.. You can either get this. Invite code by clicking the setup app button inside of the Phonak eSolutions email that you received from you hearing care professional or you can set this up manually with a nine digit, invite code that you will get from your hearing care professional as well.
Once set up. You’Ll be able to access the hearing diary, so you can send feedback directly to your hearing care, professional and you’ll be able to access remote support which will allow you to have a programming session with your hearing care provider in real time without having to travel to Their office. Just make sure that you have a shirt on and you comb your hair, because they’ll be able to see you just like you’ll, be able to see them.. If you have a TV connector box in order to stream audio directly from your TV into your hearing aids, you can also access it through the app.. The TV connector box needs to be connected to your hearing aids in the programming software. At your hearing care provider’s office, and they will also need to pair your devices with the TV connector box as well., Then they will be able to set up how the TV connector starts to stream audio.. The options are either to stream audio immediately when the TV connector is turned on, or it will be added as an additional program that you will have to select to start the stream of the sound.. Once selected, you can adjust the volume that you get from the TV and you can even adjust the balance of sound that you want from the TV versus your surrounding environment.. You can also use your Roger accessories through the app as well. I’ll go over a full tutorial on this in a future video.
But once paired to your Marvel hearing aids and turned on you will see your Roger devise appear as a program option. From the app you’ll be able to adjust the volume and balance just like you could in the TV connector.. The new myPhonak app is truly amazing and it even rivals some of the best hearing aid smartphone apps out there, like the Widex, EVOKE app and the ReSound Smart 3D app.. That being said, there are still a few issues that I noticed about the app. Issue. Number one: if you close the app without saving the adjustments that you’ve made you’re gon na lose them., You can’t make an adjustment get out of the app and then go back into the app. You’ll hear your hearing. Aid switch back over to the default settings and then you’ll have to start over from scratch., So just make sure that you actually save those settings before you get out of the app. Issue number two every once in a while. The app will just stop working. Several times I’ve had it say that I’m connected with the hearing aids, but it won’t. Let me change programs volume or make programing adjustments. To fix it. I had to go to the my hearing aid section and forget the devises.. Then after re pairing, the hearing aids all over again., I went back into my programs and all the programs that I designed were completely gone.. I did notice that this happened almost every single time that I went in to delete a custom program that I had made.
, So just be careful.. If you’re gon na be making custom programs – and then you wan na, actually go in and delete them, the same problem could happen to you. And issue number three. You can’t use the new myPhonak app without having the firmware update, and this is a particular problem in my clinic because I have so many patients from around the country who basically travel to see me, but the whole purpose of them getting the Marvel hearing aids is So we could do remote, programing adjustments. Well now we’re in a situation where they wan na. Have this firmware update. So they can have these other functionalities, and so they can actually do remote sessions with me and so they’re, either going to have to fly back and see me or they’re going to have to mail me their hearing aids, and neither one of those solutions is a Really good one. Overall Phonak has done a really nice job of taking two apps that really weren’t that good and combining them into one app and adding a whole bunch of other features that make this app one of the best hearing aid apps in the industry. That’s. It for this video., If you have any questions, leave them in the comments section below.. If you liked it, please share it and if you wan na see other videos just like this one go ahead and hit that subscribe, button. I’ll see you next time.
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The app doesn’t works! It keeps saying retry again later. This product sucks!
My new hearing aids just keep ringing and ringing.
Thanks for the tutorial. When saving a program, is it possible to save the volume along with the program?
Is there a recent upgrade to the Phonak Marvel 2.0 ?
Question…
When you change from TV to restraunt mode in the app, must you stay in the App to keep these settings current ?
And how do you go back to the original default settings ?
Are the Unitron and Phonak hearing aids the same quality.
Is the new MyPhonak Smartphone App included in the Kirkland Signature 9.0 hearing aids?
This app does not work with Huawei phones see reply of Phonak regarding not connecting to my phone. Sonova AG29 January 2020
Unfortunately, we have seen many issues with various models of Huawei smartphones which means they are incompatible with our app.
Does anyone else have issues with their devices in noisy environments? When I go somewhere noisy, it's almost like there is some sort of interference with my Marvels. The sound becomes very echoey and I am unable to hear someone right infront of me. I know I need to discuss with my audiologist, but just wondering if this is common.
Watching your videos has been great and helping me decide what aide to get next. I had a Starkey set for 6 years but just lost one and need to update badly so unsure which brand to go for. It is overwhelming what is available. I wish you could help me choose. I have had disability for 25 years or more.Still struggle and find myself isolating myself more from social situations. I have profound severe loss specially in higher tones. I retired from nursing 10 years ago due to difficulty hearing monitor alarms and voices of children and women. Any suggestions as to brand for me before I go to audiologist whee I live.? I would be so thankful. Thank you.
Forget the last comment since he volume control does go to the correct level when my custom program is selected.
However myPhonak appears to drop the bluetooth connection as soon as the phone screen go off. When it reconnects my custom program is no longer selected. what use is the custom feature if it doesn't stay selected :(((
Does anyone know why the volume adjustment in the main screen doesn't reflect the volume level in the Frequencies screen? In the Frequencies screen I have it set very low but when I go back to the main screen it's still in the middle. I do believe my hearing aid is set to the lower level butI just don't understand how the main volume control is related to the frequency volume level. Thanks
The only thing about the app is once your phone goes into sleep mode the app stops and the hearing aids go back to what they where. B
Just got my new Phonak Audeo Marvel from the VA ? Wow & Wow .I am just two days into the Aids an I can't get over what I've been missing . The other aids I replaced and wore five yrs. were top of the line then .But these are totally unreal ! Went with rechargeable OTE w/C cell? .Wind factor is nominal .The ease of putting them in & comfortable WOW ! Can't wait to learn more from your utube site. Thanks from one brother to another ..Simper Fi
Yet another update (Dec. 3, 2019):
I have managed to have my audiologist get the MyPhonak app to work with my Android S10. We made our own programs, and the M70s seem to remember it all. The phone still tells me that it regularly crashes (and Sonova admits but claims will be fixed)… but I'm now otherwise happy. Interestingly, the old Phonak "Remote" app no longer works (and can't find the hearing aids).
Is this hearing aid good for severe to profound loss and also have a rechargeable model?
Following up on my posts (below from 11/14/2019):
I just spoke with Phonak tech support (to a very nice and informative fellow) and learned a lot of good stuff. First, the complaint or problem I cited about the MyPhonak app (and is a very common one per the app store) should not happen.
Second, I've been told to have my audiologist call Phonak (because they have a special hot-line that regular customers don't use), and that it should be resolved… but I can't do it myself. I will report back soon.
Next, I think it's important to recognize how the Audeo Marvel and MyPhonak apps really work.
The hearing aids themselves (I have the M70s) stream with their own "Classic" Bluetooth channel. I've found this to work very well. Music, telephone calls, notifications all come straight to me ears no problem (i.e., good pairing).
The MyPhonak app uses a parallel "LE" (low energy) Bluetooth channel, and it's this one that I think or thought was unstable. It turns out that the Classic channel always takes priority over the LE channel. This means that if anything happens on the phone (I have a Samsung S10) that CLASSIC Bluetooth channel will kick off the LE Bluetooth channel.
NOW, the critical part (that is not current working correctly for me but I hope to have fixed) is that the PROPER functioning combination of hearing aids and MyPhonak app should work this way: when the MyPhonak app sends information to the hearing aids it's like reprogramming them (to a pre-set or another adjustment). Then, because this is all done on a low-energy Bluetooth connection, it should be no big deal if the app closes due to anything else happening on the phone (even screen-blanking). In other words, the hearing aids should remember what they were told by the MyPhonak app (with the exception being that they will re-set to the default settings when turned off or recharging at night). Evidently, what is happening to most people (and me) is that the hearing aids are not remembering these settings and they are defaulting back to the Autosense OS3.0. Hopefully this can be fixed by my audiologist. I'll report back soon.
comparing to Oticon Siya2 which one better?
I have been using the new Phonak App for a couple of months. I use one M90RT and a Roger iPen, as my right ear is deaf as a fence post. I love them, but i do have a problem with the app. I use an Iphone 8. It doesnt matter what program I pick in the app, as soon as I move my phone and it wakes up or goes to sleep, the app defaults to Bluetooth Streaming. The only way to lock it into a program is to select one then turn off bluetooth. It totally undermines the automatic operation of the aides. My guy says the app is new and Phonak will surely update it to work with the Iphone. My 60 days is about up and I am considering returning them.
Hey guys.. I’m from Brazil, and so far Marvel hasn’t been released yet, so I’m kinda waiting till next year for them to release it here. I’m currently testing Resound Linx Quattro, which is great, the app is perfect, the sound quality feels perfect, but once I can only pay for the basic version (Quattro 5) I don’t think it’s a great deal compared to Phonak Audeo Marvel 50( the standard version).
I don’t see many people around comparing basic versions of the devices , but I believe I’m gonna wait for Marvel and test it as well.
I’m an iPhone user, but I also have an iMac and 2 windows computers that I can’t even connect to my hearing aids and that was the main issue to me, the fact I need to buy a special microphone to do it. Not sure if Phonak’s Bluetooth connection is better compared to Low energy Bluetooth from Quattro.
In another hand, my hearing care provider from Resound does not know anything about REM, I believe this is a mistake, and Phonaks hearing care provider said its their main priority, so I think I’m gonna wait , not sure if this is the best decision, I just wanted the best hearing aid as possible to me, my loss is moderate to both ears and I’m a graphic designer , I work on the computer all the time, I have issues with noisy environments , I feel like I’m screaming to kinda “beat” the noises and people always tell me I’m speaking too loud…
I’m also very active, I go to gym three times a week, I sweat a lot, and my town is very rainy, so I’m very worried about water, if this is going to ruin them!
Which one of them would you recommend? Thank you doctor , your videos are really being a mind blowing, and helping a lot.
Thank you for the helpful tutorial! I am wondering now if there is a landline phone available to pair to my Marvel 2 . I am already paired to cell phone and tv and wonder if there is a limit to the items I can pair.
Dr Cliff.I have tinnitus in both ears,other hearing aids work well,but also amplified the ringing louder.would the 2.0 help with tinnitus,or any suggestion on other hearing aids
Can I order directly from Phonak? I have had a hearing test and I tried out a Phonak hearing aid for two weeks but It is so expensive I’m looking for another way. If I go to Costco what should I ask them? The ones I tried were Phonak Marvel and I loved it but I’m afraid that I won’t get one like the one I tried out.